Welcome to GoNearbyU. These Terms & Conditions govern your access to and use of the GoNearbyU platform, including the mobile application, website, and related services.
By using GoNearbyU, you agree to follow these Terms & Conditions.
GoNearbyU operates as a digital platform that connects users with independent service providers. Service providers available on the platform are not employees of GoNearbyU but independent individuals offering their services.
Therefore, GoNearbyU shall not be held responsible for any accident, damage, misconduct, loss, or any other incident that may occur during or after the service provided by a service provider.
However, GoNearbyU is committed to maintaining a safe and trustworthy platform. If any issue arises during or after a service, users may report the service provider directly through the GoNearbyU platform
By creating an account, booking a service, browsing, or using GoNearbyU, you agree to:
Follow these Terms & Conditions
Use the platform lawfully and responsibly
Provide correct and accurate information
Failure to follow these terms may result in account suspension or removal.
GoNearbyU only acts as an intermediary platform connecting users with service providers.
GoNearbyU does not:
Directly employ service providers
Guarantee service quality or outcomes
Control worker behavior, pricing, or performance
Supervise services after booking
Users acknowledge that service agreements are directly between the user and service provider.
Users must use GoNearbyU respectfully and responsibly.
✔ Provide accurate information
✔ Respect service providers
✔ Use the platform ethically
✔ Provide valid booking details
✘ Harass, threaten, or abuse service providers
✘ Create fake or misleading bookings
✘ Misuse worker contact information
✘ Engage in illegal activities
✘ Damage platform systems or misuse services
Service providers using GoNearbyU must:
✔ Provide genuine services
✔ Behave professionally
✔ Arrive within agreed timelines (where possible)
✔ Follow safety and ethical standards
✔ Respect customer property and privacy
Failure to comply may result in:
Warning notice
Temporary suspension
Permanent removal from GoNearbyU
Users are responsible for reviewing service details before booking.
When placing a booking, users must provide:
Correct address
Accurate contact information
Proper service requirements
GoNearbyU reserves the right to cancel or reject suspicious, fraudulent, or incomplete bookings.
Payments may be completed through:
Online payment methods
Third-party payment gateways
Though App Only
GoNearbyU may facilitate payment processing but is not responsible for disputes involving private/off-platform payments between users and service providers.
Users may cancel bookings before service begins.
Cancellation charges may apply if:
The worker has already started traveling
Service preparation has begun
Repeated misuse or unnecessary cancellations occur
GoNearbyU reserves the right to restrict accounts involved in excessive misuse.
Refunds may be issued only in eligible cases such as:
Duplicate payment
Technical payment failure
Booking failure after payment
Refunds may not be provided if:
Service has already been completed
Cancellation happens after completion
Claims are false or unsupported
Platform rules are violated
Approved refunds may take 2–3 business days to process depending on payment providers.
Users may leave reviews and ratings after service completion.
Users are expected to provide:
Honest feedback
Respectful reviews
Accurate service experiences
Fake, abusive, misleading, or offensive reviews may be removed.
GoNearbyU shall not be responsible for:
Service quality issues
Worker misconduct
Delays in service
Property damage
Personal disputes between users and workers
Theft, accidents, injuries, or losses during or after service
GoNearbyU only acts as a platform connecting users and service providers.
However, users may report issues, and GoNearbyU may investigate and take platform action where necessary.
Users may report service-related concerns through:
GoNearbyU app
Website support section
Customer support channels
GoNearbyU may:
Review booking details
Contact involved parties
Investigate repeated complaints
Suspend or remove accounts if necessary
GoNearbyU may suspend or permanently terminate accounts if users or workers:
Misuse the platform
Provide false information
Harass other users/providers
Engage in fraud or illegal activities
Repeatedly violate platform policies
By using GoNearbyU, users agree that certain information may be collected and used for platform operation, including:
Name
Mobile number
Email address
Location (with permission)
Booking information
GoNearbyU does not sell user data.
Please review the Privacy Policy for detailed information.
GoNearbyU is intended only for users aged:
18 Years or Older
Users below 18 years should not independently use the platform.
GoNearbyU reserves the right to update or modify these Terms & Conditions at any time.
Changes may be communicated through:
App notifications
Website updates
Email communication
Continued use of the platform after updates means acceptance of revised terms.
For questions, concerns, or complaints:
Email: gonearbyu@gmail.com
Website: www.gonearbyu.com,www.gonearbyu.online
